Self Service

Citizen Self Service (CSS) is the portal into our permit and inspection software system. Self Service has improved interdepartmental communication, increased process efficiency, and improved accuracy in several City operational areas that deal with permits, licenses, and various types of plan reviews and approval actions. CSS often eliminates the need for a phone call or office visit when transacting business.

By creating an account, contractors and developers can access records and schedule inspections of various types related to their projects, all from a desktop computer or mobile device such as a tablet or smartphone.

Plan Review & Permit Status

Check plan review and application status for building permits. Determine what comments/concerns have been entered that may delay or hinder processing or approval.

Inspection Requests & Status

Inspections may be requested online. Customers are also able to review the status of scheduled and completed inspections in real-time.

Setting Up Your Account

For the full ranges of services, it will be necessary to set up an account. There is no fee for this service. Please call 615-451-5968 or email if you wish to have an account created.